Frank was the best -- super helpful and made sure we got the navigator working and validated. He went above and beyond and was super personable.
Candise Leonard Schmidling
We held our validation call promptly at 10:00 AM and the tech was friendly and professional. We finished up by 10:20 AM.
Set an appointment for 2:00pm today to get our backup Hotspot verified, which we have been trying to do for over a week and were told on the last call should take about 5 minutes. Since our appointment confirmation did not specify EST or CST, we were prepared at 2pm both times. No call was ever received. Very disappointed with the sloppy response to our scheduling requests and the oversight of our appointment, as we cannot implement any further steps toward Navigator without this call.